Welcome to CitNOW Group
Welcome to CitNOW Group
Created to leverage innovation and help retailers and manufacturers deliver an outstanding customer experience, CitNOW Group is driven by the vision to transform the way the automotive world communicates.
CitNOW Group offers multiple services for the various stages of customer journey. Find out about each service through our Solutions page.
The latest news from across the Group
September 14, 2026
Why ‘Claudeforce’ should have every Automotive Retailer excited
In this latest Auto Talk article, Anthony Kay, Chief Marketing and Strategy Officer, explores how the convergence of CRM, connected data and AI is reshaping automotive retail. It discusses why successful AI adoption depends on trusted data, how retailers can unlock faster decision-making and better customer experiences, and why the Salesforce and Anthropic partnership signals an exciting new chapter for the industry.
August 19, 2026
Why 43% of aftersales revenue goes elsewhere
Every car that leaves your forecourt creates years of aftersales potential. The opportunity is to make sure more of that future servicing revenue comes back to you and to use every booking, quote and workshop interaction to strengthen customer lifetime value. In this recent Auto Talk article, we delve into findings from our latest consumer research.
July 8, 2026
Seamless aftersales booking, done right
Online aftersales booking is meant to drive growth, but for many dealers it’s adding friction, inaccuracy, and extra work. Here’s how simplifying journeys, rethinking pricing, and using AI can turn it into a true growth engine.
SOLUTIONS
